Shortly after assuming the role of CEO of Mark Reed Hospital (MRH) in Grays Harbor County, Washington, in 2007, Renee Jensen was faced with the realization that the hospital could barely meet payroll. The finance manager told her that if collections that day were sufficient, and if the checks—which had already been cut—weren’t all cashed immediately, the hospital might be able to cover salaries.
When Failure Isn’t An Option