Tom R. Jensen
Chief Executive Officer: Business Development
With 20 years of executive-level health care experience, Tom is a leader in business development, project management, and partnership creation. He has been instrumental in creating and sustaining a positive culture while demonstrating value by optimizing care delivery and driving profitability. With a strong track record of building metric-based accountability structures for clinical, fiscal and patient satisfaction, he has an impressive record of achieving goals across diverse settings, including hospitals, rehabilitation institute, urban medical centers, and outpatient settings. He has a passion for quality improvement and employee engagement.
Affiliations
Member, Washington State Hospital Association Board (WSHA)
Chair Elect, Association Washington Public Hospital District Board (AWPHD)
Member, American College of Healthcare Executives (ACHE)
Past Chair, Rural Hospital Committee, Washington State Hospital Association'
Past Chair, CHOICE (five-county non-profit coalition made up of Hospitals, Public Health and Federal Qualifying Clinics)
Education
Master of Public Administration
Eastern Washington University, Cheney, WABachelor of Arts, Business Administration
Eastern Washington University, Cheney, WA
Experience
Chief Executive Officer
Grays Harbor Community Hospital (GHCH), Aberdeen, WA
2010 to present
GHCH is a level III Trauma Center, two campuses with a combined 140 beds, $125M+ in net revenue, over 300 medical staff, 750 employees, a multi-specialty medical group, and eight clinics.
Key Contributions
Developed the framework for a Strategic Affiliation with a regional healthcare system that improved the referral network, coordination of care, and service line expansion.
Implemented a comprehensive quality improvement initiative which increased organizational scores by 15% and resulted in the hospital earning the highest quality improvement award in Washington State and being recognized by Consumer Reports in the top 10% of Washington hospitals for quality of care.
Created a joint venture to provide intravascular radiology services for the community.
Chief Executive Officer
Coulee Medical Center, Coulee, WA
2008 to 2010
Coulee Medical Center is a rural hospital which offers a comprehensive array of health services including inpatient hospital care, outpatient services, primary care clinics, orthopedics, general surgery, emergency medicine, and obstetrics.
Key Contributions
Responsible for the strategic planning and operational activities and financial growth of a rural hospital.
Secured financing to build a new, HUD financed, state-of-the-art medical center in the public hospital district (first ever in Washington State).
Implemented Servant Leadership model to develop a cultural transformation of excellence in all areas of the hospital which resulted in an increase in employee engagement.
Fostered quality initiatives resulting in improved outcomes and greater patient satisfaction.
Director of Operations
St. Luke’s Rehabilitation Institute, Spokane, WA
2002 to 2008
St. Luke’s Rehabilitation Institute is a 102-bed hospital with over 500 FTEs and serves patients throughout the Inland Northwest including patients in central and eastern Washington, northern Idaho and western Montana. SLRI specializes in comprehensive inpatient and outpatient therapy sessions for children and adults and provide rehabilitation treatment for stroke, spinal cord injuries, orthopedic issues and brain injuries.
Key Contributions
Responsible for financial turn around and creation of a substantial reserve fund.
Provided direction in the utilization of resources to maximize revenues while significantly raising the bar on quality of care.
Increased revenues by 15% through affiliation with local health systems to provide inpatient and outpatient therapy services.
Earlier Roles at inland northwest health services
Director of Finance (1998 to 2002)
Financial Analyst (1995 to 1998)
Adjunct Professor
Eastern Washington University
2003-2009